Postal and Software Support

Unlimited Access to Unmatched Technical Assistance.

From unlimited phone and e-mail-based assistance to above-and-beyond technical expertise and postal industry awareness, Bell and Howell is dedicated to providing the help you need, when you need it—at no additional cost above your base software license.

In fact, in a 2010 Customer Support survey, 95.8% of Bell and Howell customers are either "satisfied" or "very satisfied" with Customer Support's in-depth understanding of Bell and Howell products and Postal regulations. Additionally, 99.3% of customers would recommend Bell and Howell Support to others.

Beyond standard support, online Express Learning Sessions and the customer-exclusive User Forums offer high-impact training and important industry tips and information.

Toll-Free Customer Support:
tech@bccsoftware.com
(800) 624-5234
Fax: (585) 272-9141

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Support Qualifications

All Bell and Howell Customer Support Technicians undergo advanced training to learn USPS® mailpiece quality and design standards. Understanding postal acceptance requirements helps our Support Technicians—from Level I to Level III—better understand our customers' needs and how Bell and Howell products and services align with those needs.

All members of the Bell and Howell Customer Support team go through informational and hands-on training that thoroughly explains Postal Service rules and guidelines, as well as Bell and Howell's products and services.

Level I, II and III Support Technicians are all located in-house and are available to assist one another and provide Bell and Howell customers with the highest level of service and support. The Bell and Howell Customer Support team receives ongoing training on new product enhancements and developments, and stays actively informed on industry changes as they happen.

Relying on the Bell and Howell Support Team means:

  • Quick responses to questions about mailpiece design considerations and USPS® regulations regarding:
    • Barcodes
    • Mailability of all mail classes, including Periodicals
    • Automation requirements
    • Special services (e.g., signature and delivery confirmation)
    • Internal Quality Assurance procedures for physical mailpiece design
    • Indicias
  • Assistance in interpreting and locating postal regulations
  • Recommendations, consultations on presorting alternatives, and presort analysis
  • Analysis of discount and payment options
  • Faster processing and delivery of mailpieces at the best rates

Contact Bell and Howell Customer Support for more details.

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Premium 24/7 Support

Live Support, When You Need It.

For over 30 years, Bell and Howell's customer support has provided peace of mind to mailers needing assistance with their mailing software. Bell and Howell's Premium 24/7 Support goes above and beyond that commitment, delivering round-the-clock access to senior level support technicians for troubleshooting of critical software problems that could bring your business to a halt.

Premium 24/7 Support provides on-call access after-hours and on weekends and holidays—keeping your business up and running, day or night, should a problem arise. Bell and Howell is truly dedicated to providing the advanced support you need, when you need it—day or night.—just let us know, How Can We Help?

Call (800) 337-0442 to speak to a Bell and Howell representative about adding Premium 24/7 Support to your operations today.