Preventive Maintenance
We provide cost-effective maintenance programs for your equipment, whether it is a Bell and Howell or third-party piece of equipment. Our proven track record includes servicing not only our own products, but also supporting multiple products from more than 30 other manufacturers. Let us demonstrate how our service capabilities can make a difference in your business.
We tailor our service agreements to fit your needs, offering the following categories of service agreements:
- Resident ServicePlus+ — Traditional on-site service programs, including one or more shifts of coverage by our fully-trained staff
- Priority ServicePlus+ — Customary on-call service programs with flexible response times. Coverage is available around-the-clock, 24 hours a day, 7 days a week
- Support ServicePlus+ — A tailored agreement for customers who currently maintain their own equipment to Bell and Howell standards
Time & material calls
Our Customer Care Center supports all service calls and part orders, even without a maintenance contract, 24 hours a day, 7 days a week.
Installation support
Bell and Howell provides installation support for new or reconditioned equipment, utilizing the knowledge and expertise of our trained technicians.
Customer training
Post-installation operator training is an important element of every new equipment installation to ensure both your staff and your equipment is properly supporting your operational needs.
